Is there still a 30-Day Money Back Guarantee?

Absolutely. Every order still comes with a 30-day money-back guarantee . If you’re not completely satisfied, you can return your item for a full refund—no questions asked. Even though Maison London is closing down , our offices remain open to handle all after-sales care , including returns and exchanges . Your peace of mind still matters to us.

When will my order ship?

After your payment is verified, we start working on your order immediately. It usually takes 1-2 business days to process and ship your order. Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you are always informed about your order whereabouts.

Will there be restocks?

As we prepare to close down Maison London, we’re clearing out our final inventory. Once an item is sold out, it will not be restocked. Each piece is part of our last-ever collection—so if you see something you love, don’t wait. This is your final chance to make it yours.

How can I track my order?

Once your order has been shipped, you’ll receive an email with your tracking number. Please note, this email may occasionally land in your spam folder—so be sure to check there as well. If you have any questions or need assistance, feel free to contact us at info@maison-london.uk . We’re here to help!

Can I visit your store in person?

Our final closure sale is fully online, and our physical boutique is now closed. We appreciate all the wonderful memories shared in our store and hope you enjoy shopping with us one last time online.

I have another question...

We’d love to hear from you! Send us a message, and we’ll do our best to get back to you as quickly as possible. Please note: We do not currently offer customer service through Instagram or Facebook. Sending multiple emails may delay our response time, so thank you for your patience and understanding. Our team is available Monday to Friday, from 9:30 AM to 6:00 PM and Saturday to Sunday, from 9:00am to 4:00PM . You can reach us directly at: info@maison-london.uk .